Has gone really down hill since new owners. Never have the time to fit me in and charged me extra for a broken nail as they chose to put acyrlic on top without asking if that's what I wanted.
Excellent! Full Set of acrylic took 45 mins . Quick , efficient nail bar . Very pleased with my nails best I've had in a long time. Definitely be going back .
Very bad customer service. If you get a broken nail they will become quite rude with you and are adamant they your the one to blame. I had my nails done on the Monday on the Wednesday two had snapped so I went back to get them fixed which they made me pay for which I was shocked as I had only just paid two days prior to them breaking. Again on the Sunday the exact same nails broke I messaged them saying it wasn't good enough and fortunately they got me in to fix them yet again. Give it a few more days and they they broke a 3rd time! This time I was very unhappy so I Facebook messaged them again saying I wasn't happy and they replied saying it's my fault and calling me mate which I find quite rude. I have finally gone to another shop in Stroud to get them fixed and they have done and amazing job. I will not be returning here. I think the problem is they have too many trainees and not enough qualified technicians
1 star for work and 0 for customer service. Based on my own experience.Dear owner, you have refused to take my payment that I offered several times but took a photo of me instead saying I will be in trouble if I will not let you to remove your poor work. You are an aggressive, rude and very unprofessional man. I found it very humiliating and degrading the way you treated me just because I wasnt happy with your work. You have refused to re-do my nails as it was best you could do. You made me cry, I was so upset by your attitude. Do you really think I have planned to walk away without payment? I came back with my Husband and offered to pay and asked for an apology. You said you want to make all customers happy, well, it works only if they have no complaints. Summarising all of the above:Manicure + shellac = 25The master hasnt even cleaned under my nails, the polish on my nails looks messy and not tidy. The owner was aggressive and rude.The owner has harassed and threatened me.I felt humiliated and embarrassed. I have decided to pay and leave as it is because I would not have any chance to sort my nails and I needed it for my holiday next day. Very upsetting and stressful experience.The pictures of the nails have been taken when I was still in the shop. Please see a bigger picture with a background of the shop. Dear owner, money are not everything, yes, you are relevantly cheap but there are so many other shops offering the same service and product, I am not even a little bit worried about finding a right place. Customer service these days is everything and I would strongly recommend to change your attitude. You said you banned me, well, whatever.
Brilliant nails. Great value. Lovely staff
CK - NAILS is a UK Beauty Salon based in Stonehouse, South West England. CK - NAILS is located at 17 High St, Stonehouse GL10 2NG, UK.
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